Help
Welcome to the fabrics4less help section. If you have a query that isn't addressed here, please contact us.
Please read our terms & conditions for more information on ordering from us.
Delivery Charges
There is a charge of £10 per order for delivery within the mainland UK. For all other destinations, please contact us before placing your order. Delivery is charged by the fabric companies, and as your order has already been heavily discounted we're afraid that we can't absorb this charge.
We would normally expect your order to be dispatched to you within 7 to 10 working days. If you are working to a deadline, please let us know when placing your order. Some fabric companies hold their main stock outside of the UK, which means some orders may take slightly longer than this.
Please see our delivery terms & conditions for more information.
Missing Products
If you've searched our fabric catalogue and can't find what you're looking for, please use the quote request form to get in touch. You'll need to be registered with us and logged in to submit the request (you can do this as part of the request process).
Missing/Unavailable Images
We have over 50,000 images on our website, with more being added each week. Please let us know if there aren't any images for the product you are interested in and we will do our best to add them as quickly as we can.
You can order fabric and wallpaper samples from Kingdom Interiors, our Interior Design business - click here for more information.
Telephone Orders
We appreciate that some customers don't feel confident about ordering products over the Internet, so if you'd like to complete your order by telephone then please call us on 01684 291051. You'll need the names of the product(s) or the quote number(s) you'd like to purchase and your credit card details handy. We'll set up an account for you on our website, so you can track the progress of your order.
Forgotten Password
If you've forgotten your password, use this form to reset it - we'll send your new password to your registered email address.
Order Tracking
You can track the progress of all your order(s) in your account.
Upholstery Fabrics
You must ensure that your choice of fabric is suitable for upholstery; there are 2 factors to take into account.
The first is whether the fabric is durable. Fabrics which are to be used for upholstery should be tested by the fabric manufacturers to confirm the durability of the fabric. This testing gives a result often called the Martindale or rub test. The higher the rub test, the more hard wearing the fabric. Fabric companies tend to have slightly different ideas as to how many rubs should be considered necessary for each category of use, but the following is a rough guide:
- Under 12,000 rubs: suitable for decorative upholstery only e.g. a bedroom chair
- 12,000 - 15,000: suitable for light upholstery use in the home e.g. chairs that won't be used very often
- 20,000 - 30,000: suitable for general upholstery use within the home (15,000 for some weaves)
- 30,000 - 40,000: very hard wearing fabric suitable for upholstery in the home that will receive a lot of wear, or for use in a commercial environment e.g. a restaurant or hotel
Secondly, fabrics must either meet the UK fire regulations, or be used with a schedule 3 interliner. The fire regulations are covered by the Furniture and Furnishing (Fire) (Safety) Regulations 1988.
Please contact us if you have any further queries regarding this.
Fire Regulations
Fire regulations are covered by the Furniture and Furnishing (Fire) (Safety) Regulations 1988.
Fabrics to be used for Domestic Upholstery (i.e. for use in the home) must be tested in accordance with BS 5852 part 1, and must pass both the cigarette and match tests B and H:
- B: Resistant to smouldering cigarette tested over standard foam plus 2 oz polyester wrap (Cigarette test).
- H: Match resistant (Match Test).
- BM: If the fabric does not meet these standards, it will often be classified as BM indicating that it is Exempt under the Fire Regulations and may only be used for upholstery with a schedule 3 interliner. Alternatively fabrics can be FR backcoated to bring them up to the required fire safety standards.
There are some fabrics which have to be backcoated due to their composition, and others which are better used with an interliner.
If fabrics are to be used in a commercial/contract environment such as a hotel, restaurant, meeting hall etc, whether curtains or upholstery, then further fire regulations must be adhered to. In these instances, the fabrics must meet BS 5852 parts 1 and 2, when it will be classified as Crib 5 or BH5.
Please contact us if you have any further queries regarding this.